151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen

By Carrie Mason-Draffen

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Despite his promise to improve, the poor works continues. Out of sheer exasperation you want to resort to threats or turn up the volume to try to get through. If you take that route, however, you’ll 56 Quick Ideas 35-37 151 Quick Ideas 31-45 unwittingly set a negative tone for dealing with personnel problems. And your subordinates may follow your lead. As a company leader you wield an awesome power that affects your employees’ interpersonal skills. The example your set filters down through the ranks, contend the authors of Conquer Your Critical Inner Voice.

Some companies pay public relations people a lot of money Assignment to get exposure. That company could have gotten it Put together phone free. scripts that your employees should use as guideFront-line employees, lines when speaking with who deal with your customcustomers. ers wield enormous power. With a poor attitude, they turn off customers and cost you sales. Knowing how valuable calls are, some business owners ask friends and family to call their companies to gauge how employees handle calls.

Coffee or lunch from time I make the effort because to time. Encourage them to I don’t want to be surseek your advice. prised by any problems at the end of the school year, when students have fewer options for turning things around. As a manager, major problems, especially personnel problems, shouldn’t catch you by surprise. An open revolt of the staff or the resignation of a star player shouldn’t be the first time you hear about an ongoing problem on your staff. Make it clear to your managers that, while you have faith in their abilities to handle their subordinates’ problems, you want to be informed about the egregious ones.

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